Q: What shows are available to watch online?
A: CTV's broadband player has a wide-range of content available from across all of its brands, including but not limited to full episodes, live events, exclusive clips, and behind-the-scenes extras.
Q: When do full episodes become available for viewing?
A: The timeframe varies from show to show and channel to channel, but most content will appear online as soon as possible. Check the Featured area of the player for the latest available clips and episodes. New content is added to the player seven days a week. So make sure you keep checking back for new clips and exclusive behind-the-scenes content!
Q: Can I watch episodes outside of Canada?
A: Most full length episodes are available to Canadian viewers only; however, most other videos are available to everyone, no matter your location. If you're not sure if the video you want to watch is available to you - check to see if there is a Canadian flag symbol next to the video's title. If it appears, it is Canada-only content.
For AOL users - Unfortunately, you are routed through a US IP and will not be able to watch any content that is designated Canada only.
Q: Do I have to pay or register to view videos on CTV’s broadband player?
A: On the majority of channels, there is no need to pay or register; however, a few channels do charge for specialized video content.
Q: Do I need to watch all of the advertisements?
A: Yes. You cannot skip or fast-forward ads on the player; however, while the advertisement is playing you can browse through the video library to select your next clip.
Q: Can I email/share clips from the CTV player with my friends or embed the clips in my blog or Facebook/mySpace page?
A: Yes and no. If you'd like to share your favourite clips from the player with others (via email or in a blog), simply copy and paste the clip Permalink (located in the top half of the player, beside the video itself) into your page. The player does not support embedded clips at this time.
Q: How do I use the My Lineup?
A: My Lineup makes it easy to go back to clips you have watched previously and makes it possible to skip ahead to other content. By clicking the Add to My Lineup icon attached to each clip, you can also determine what you will watch next.
Q: What are the minimum system requirements for running the broadband player?
A: You need a modern computer with a high-speed connection to optimise your viewing experience. Windows, Mac, and Linux operating systems are supported.
Q: Can I watch the videos in full-screen?
A: You sure can! Simply click on the full-screen icon beside the player's volume control. To exit full-screen mode, simply press ESC and you'll return to the standard-screen mode.
Q: What browsers can I use to watch videos?
A: The player is fully-supported in the Internet Explorer, Firefox and Safari.
Q:Why can I view some videos only in Internet Explorer?
A: Due to digital rights management issues, some full episode content is available only in Internet Explorer.
Q: I'm trying to view a clip but it says it is no longer available. Why can't I watch it anymore?
A: Due to licensing restrictions and agreements, some content has a limited life-span on our broadband players and will be unavailable after a specified duration.
Q: Can I view videos on my Mac?
A: You betcha! For some content, it may be necessary to install the Silverlight plug-in (see next question).
Q: Why do I need to install the Silverlight plug-in?
A: Silverlight is Microsoft's new way of displaying high-quality video in all the major browsers. It's safe and easy to
install.
Q: Why does audio or video playback stop and/or stall?
A: The majority of the time, playback should be smooth and consistent. However, playback may be disrupted during periods of heavy internet traffic or when too many computer applications are open at the same time on an individual's machine.
Q: Nothing happens when I click through to the player from the main page. How do I get to view the player?
A: The players launch as their own pop-up windows. If you have pop-up blocking software installed on your machine, it might be preventing you from accessing the player pages. There is usually a way to disable that function - please consult your operating instructions.
